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Answered By: Thad Dickinson
Last Updated: Nov 12, 2014     Views: 652

Many times this is a case of cookies blocking access to resources. Here are the steps to follow to resolve this issue:

1. Try clearing your computer's cache/browsing history. In most cases this will do the trick. Instructions on how to do this are below.

2. If this does not work, contact the library's Access Services department at (989) 774-3114.

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How to clear your computer's cache/history:

  • PC (Windows): On your keyboard his CTRL+SHIFT+DELETE. This will bring up a box to clear the cache, cookies, etc.
  • Mac: On your keyboard his CTRL+SHIFT+DELETE. This will bring up a box to clear the cache, cookies, etc. This works with Firefox and Chrome; see below for Safari instructions.

Step-by-step instructions:

Internet Explorer:

  • Open IE
  • From Tools on the menu bar (or the Tools icon or Alt + X), select Internet Options
  • From the General tab, click the Delete... button under Browsing History
  • Select the check box next to each category of information you want to delete, being sure to check "Temporary Internet Files", "Cookies", and "History"
  • Click the Delete button.  The window will close when finished.
  • Click OK to exit 

Firefox:

  • Open Firefox
  • From Tools on the menu bar, select Options
  • Select Privacy from the available options
  • Under History, if your settings are "Remember history" you will see options to "clear your recent history" and "remove individual cookies"
  • Select the check box next to each category of information you want to delete, being sure to check "Cookies", "Cache", and "Active Logins"
  • Click on "Clear Now"
  • Click OK to close the window

Google Chrome:

  • Open Google Chrome
  • Click the tool icon in the upper right of the browser, and select Settings
  • Click "Show advanced settings..."
  • Click the "Clear browsing data..." button
  • Select the check box next to each category of information you want to delete, being sure to check "Cookies and other site and plug-in data" and "Cached images and files"
  • Close the Settings window to exit

Safari:

  • Choose Safari > Reset Safari.
  • Only check "Remove all cookies" and "Empty the Cache."
  • Click Reset.

For more details, see Apple Support at the link below.

 

 

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