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Answered By: Julie LaDell-Thomas
Last Updated: Nov 04, 2014     Views: 41

GCLS uses an online system called QuestionPoint to manage requests submitted via our Ask a Librarian form.  When you submit a request and supply your email address, the system creates an account for that email address using the information provided in your request.

Each time you submit a request using the Ask a Librarian form, that question is associated with your account using the email address you provided.

If the name associated with your email address is incorrect or needs to be changed, you can log into your Ask a Librarian account to update the settings.  Log into your account using the QuestionPoint Patron Logon link provided below.

1.      On the Patron Logon page, click Click Here (after Forgot your password?).

2.      Type the email address provided when the question was submitted and click Submit.

3.      Go to that email account to retrieve the message containing the new password.

4.      Log back into QuestionPoint at the link above, using the new password.

Once you've logged in, click the Settings link at the top of any page to change the name associated with that account.

It is not possible to change the email address associated with an existing account, so to use a different email address, you can kist submit a new question using the new email address.  Please note that GCLS encourages students to use their cmich email addresses if possible - this helps to minimize difficulties with third-party systems and/or junk mail settings.

For additional help, please contact GCLS at 1-800-544-1452.

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