Q. I am unable to login to the databases with my Global ID. Can you help me?
Last Updated: Nov 08, 2023 Views: 915

To access the library's databases remotely you need to login with your Global ID and password (the same ID and password you use to access CentralLink and Blackboard). If you are getting an error message when trying to access a database, here are the steps to follow:

1. If you can login to Blackboard and CentralLink but cannot get into library resources, this may be a case of cookies blocking access to resources. Here are the steps to follow to resolve this issue:

  • Try clearing your computer's cache/browsing history. In most cases this will do the trick. Instructions on how to do this are below.
  • If this does not work, contact the library's Access Services department at (989) 774-3114.

2. If this doesn't resolve the issue, there may be a problem with your Global ID. For assistance, contact the CMU IT Help Desk at the link below (We recommend using their chat service for the quickest response).

How to clear your computer's cache/history:

  • PC (Windows): On your keyboard push CTRL+SHIFT+DELETE. This will bring up a box to clear the cache, cookies, etc.
  • Mac: On your keyboard push CMD+SHIFT+DELETE. This will bring up a box to clear the cache, cookies, etc. 

Step-by-step instructions for specific web browsers are linked to below.

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Contact Us

Access Services
Central Michigan University
University Libraries
212 Park Library
250 E. Preston
Mt. Pleasant, MI 48859
 

Call:
989-774-3114

Email:
libref@cmich.edu

Service Desk: 
212 Park Library
2nd floor