To access the library's databases remotely, you need to login with your Global ID and password (the same ID and password you use to access CentralLink and Blackboard). If you are getting an error message when trying to access a database, here are the steps to follow:
1. If you can log in to Blackboard and CentralLink but cannot get into library resources, this may be a case of cookies blocking access to resources. Here are the steps to follow to resolve this issue:
- Try clearing your computer's cache/browsing history. In most cases this will do the trick. Instructions on how to do this are below.
- If this does not work, contact the library's Access Services department at (989) 774-3114.
2. If this doesn't resolve the issue, there may be a problem with your Global ID. For assistance, contact the CMU IT Help Desk at the link below (We recommend using their chat service for the quickest response).
How to clear your computer's cache/history:
- PC (Windows): On your keyboard push CTRL+SHIFT+DELETE. This will bring up a box to clear the cache, cookies, etc.
- Mac: On your keyboard push CTRL+SHIFT+DELETE. This will bring up a box to clear the cache, cookies, etc. This works with Firefox and Chrome; see below for Safari instructions.
- Open IE
- From Tools on the menu bar (or the Tools icon or Alt + X), select Internet Options
- From the General tab, click the Delete... button under Browsing History
- Select the check box next to each category of information you want to delete, being sure to check "Temporary Internet Files", "Cookies", and "History"
- Click the Delete button. The window will close when finished.
- Click OK to exit
- Open Firefox
- From Tools on the menu bar, select Options
- Select Privacy from the available options
- Under History, if your settings are "Remember history" you will see options to "clear your recent history" and "remove individual cookies"
- Select the check box next to each category of information you want to delete, being sure to check "Cookies", "Cache", and "Active Logins"
- Click on "Clear Now"
- Click OK to close the window
- Open Google Chrome
- Click the tool icon in the upper right of the browser, and select Settings
- Click "Show advanced settings..."
- Click the "Clear browsing data..." button
- Select the check box next to each category of information you want to delete, being sure to check "Cookies and other site and plug-in data" and "Cached images and files"
- Close the Settings window to exit
- Choose Safari > Reset Safari.
- Only check "Remove all cookies" and "Empty the Cache."
- Click Reset.