Q. What should I do when I get an error that says "File missing: docs/deny.htm".
Last Updated: Jul 23, 2025     Views: 1273

Library accounts typically activate/reactivate automatically every term as long as a student is enrolled in classes, but sometimes the library system experiences a problem connecting with the main University system. When this happens, a library account (for students, faculty, staff, even librarians!) can become expired in error.

To correct this problem (or any library login/access problems) call the Library Service Desk at 989-774-3114. 

Contact the CMU Libraries

 
 Ask a Librarian
 Call (989) 774-3114
 Email
 Text (989) 863-4639
 Schedule a Consultation